Losing your John Lewis gift card can be a frustrating experience, especially if it was a gift from someone special. However, the good news is that there are steps you can take to report and replace a lost or stolen gift card. In this article, we’ll walk you through what you need to do to ensure you don’t lose the value of your gift card.
What should you do if you lose your John Lewis gift card?
Contact John Lewis customer service immediately and report the lost card.
Can you get a replacement gift card?
Yes, John Lewis can issue a replacement gift card but you need to provide proof of purchase.
How long does it take to get a replacement gift card?
It typically takes 7-10 days to receive a replacement gift card from John Lewis.
What if someone else finds and uses your lost gift card?
Unfortunately, John Lewis cannot be held responsible for any unauthorized use of your lost gift card.
Can you get a refund for a lost gift card?
No, John Lewis does not offer refunds for lost or stolen gift cards.
Losing your John Lewis gift card can be an unfortunate situation, but don’t panic! By following the simple steps outlined in this blog post, you can quickly and easily report your lost card and have it replaced in no time. Many readers have found the process to be straightforward and stress-free, allowing them to get back to their shopping without any hassle. Overall, knowing what to do in the event of a lost gift card can save you time, money, and unnecessary stress.
All orders are subject to security checks. If additional card security checks are required this may delay the delivery of your e-gift card. If your order fails security checks you will be refunded. If you are sending to someone else, you will be able to include a personal message with your e-Gift card that will be included in the email to your recipient. If you are sending the e-Gift card to yourself to print at home, you will receive an email with a PDF attachment. Please open and print the PDF as this is your e-Gift card. Protect your e-gift card and treat it as cash lost, stolen or damaged cards will not be replaced, or exchanged for physical gift cards or cash. This e-gift card will expire 24 months from purchase or last use. Making a purchase or a balance enquiry refreshes the month expiry period. This e-gift card cannot be exchanged for cash. No change or refund will be given, except in accordance with your statutory rights. Any balance remaining on the card may be applied to future purchases, provided the card has not expired. The card cannot be used to discharge indebtedness in respect of an account card or credit card issued by John Lewis plc, Waitrose Limited or John Lewis Financial Services Limited, nor can it be used for the purchase either directly or indirectly of any financial product or service. For full terms and conditions and balance enquiries visit johnlewis. Ordering John Lewis e-Gift Cards 1. Protect your e-gift card and treat it as cash lost, stolen or damaged cards will not be replaced, or exchanged for physical gift cards or cash 3.
By Tony Hazell for the Daily Mail. I gave this to her at the wedding reception. Unfortunately, during the reception several items were stolen including my gift card, which was inside a wedding card. The police have been informed. John Lewis told me the gift card had not been used and I was advised to block it, which I did. I was then informed, as per the terms and conditions, that a replacement gift card or refund would not be given. I have always believed John Lewis customer care is one of the best, however, this unfortunate experience has left me angry and disappointed. Mrs K. John Lewis initially refused to issue a replacement as it said it was difficult to link a gift card to a customer. Stealing from a wedding? As I write this, I have a John Lewis gift card sitting on my desk. In these days of plastic gift cards with barcodes, identification numbers and security numbers, that strikes me as archaic. It is possible to check the balance of many gift cards online. Staff at stores and customer service centres can also check what has been spent and, as you discovered, it is even possible to put a block on a card. Many are bought online or with a credit or debit card, which provides a simple, basic link to the customer. Even those bought with cash would have a receipt, even though I am told this does not carry the gift card number. Even if a small administration charge were to be made, it would be better and fairer than the retailer simply swallowing the money. The good news is that once I made contact, John Lewis immediately offered you a replacement. But common sense should have prevailed without my involvement especially with John Lewis, which, as you say, normally offers exceptional customer service. As it is difficult to link a gift card to a specific customer, our terms and conditions do state that gift cards are to be treated as cash, and this inquiry was processed in line with this policy by our customer services team. Broadband problems After waiting a month for the service to begin, it did not work. I took a phone and broadband package with the Post Office. But after waiting a month for the service to begin, it did not work. The Post Office suggested that it send an engineer, but made no mention of any cost. The engineer disconnected three extension wires that had been working perfectly well for years. Then, he found out the telephone number had been changed without me being informed. Mrs C. The Post Office confirms that it contacted you regarding your fault, but says it explained if the fault was on your property, then charges would apply. It says the fault was identified as being an extension into a phone in your shed. As a result, the charge was incurred. However, the Post Office also confirms that you had requested to keep your existing phone number, which it failed to do. It also apologises for the problems you have had. Your phone and broadband should now be working. Energy switch Extra Energy says that the process was muddled because the reader used a third party. I switched to Extra Energy last autumn. My house is a single property, but it has a basement, which was originally a flat and has its own gas and electricity supplies. I have always had two accounts one for the main house and one for the basement. This has not caused any problems over the past 23 years.